Refund policy
Thank you for choosing our products. Your satisfaction is our top priority. Please read the following policy carefully before making any purchase.
There are No refunds on Natural Divinity Creations products or digital downloads. We will offer only credit in the amount of the returned item once it has been shipped back to Natural Divinity Creations.
To start a return, please contact us at contactus@nd-creations.com. If the company is liable, a return label will be submitted, but if the customer is liable, you must pay for the shipping to return the item. You have 7 days from the date of delivery for all returns. Items sent without notice will not be accepted for a return. You can always contact us for any return question at contactus@nd-creations.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We do not offer refunds, only credit.
Discount Codes
You must apply discount code at check out. If you forget to apply discount code, we can't alter you amount to reflect the discount code. Natural Divinity Creations reserves the right to modify or cancel this promotion at any time without notice. Sales tax, shipping & handling do not qualify for discount. No rain checks issued. Other restrictions may apply
Return and Refund Policy for Digital Products
Refund Policy
Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.
However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:
Product Defects: If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team within [X] days of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.
Unauthorized Purchases: If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.
As digital products cannot be physically returned, our return policy applies only to cases of product defects or unauthorized purchases, as outlined above in the Refund Policy section.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy for digital products, please feel free to contact us at contactus@nd-creations.com. Our customer support team will be happy to assist you and address any issues you may have.
Changes to the Policy:
We reserve the right to modify or update this Return and Refund Policy for digital products at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
By completing a purchase of our digital products, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy.
Last Updated: 4/8/2024
Thank you for your understanding and cooperation. We appreciate your business.