Frequently Asked Questions

What types of products do you offer?

Natural Divinity Creations offers a mix of pre-designed physical products, digital templates, and custom design services. Our collections include graduation items, party favors, keepsakes, apparel, signage, and digital designs — all created with a design-led approach for a cohesive, polished look.

What is the difference between pre-designed and custom products?

Pre-designed products are part of an established design collection. Personal details such as name, year, or photo may be applied, but the overall layout, fonts, and structure remain the same.

Custom products and services involve original design work created specifically for your request and are offered as a separate service.

Do you offer refunds or cancellations?

Due to the personalized nature of our products, all sales are final once production or design work has begun. Please review product details carefully before completing your purchase.

How does the design process work?

For pre-designed products, your details are applied within the selected design framework, and production begins according to the listed timeline.

For custom services, design work begins after purchase and submission of required details. Turnaround times vary based on the scope of the project.

Can I request changes to a pre-designed item?

Pre-designed items are produced using a fixed design system to maintain consistency and visual balance. Requests for layout changes, font changes, or design alterations may require a custom design service.

Do you provide design proofs?

Proofs are not provided for pre-designed products unless stated otherwise in the listing. Custom services may include proofs depending on the service selected.

What file format are digital products delivered in?

Digital products are delivered as editable Canva templates unless otherwise noted.

Do I need Canva Pro to use digital designs?

Yes. Some features, elements, or fonts used in our digital designs may require Canva Pro to access and edit fully. Customers are responsible for ensuring they have the appropriate Canva subscription.

How long does production and shipping take?

Production and shipping timelines vary by product and are listed on each product page. Please review individual listings for estimated timelines.

Do you offer rush orders?

Rush services may be available for select products or services and are subject to availability. Please contact us before purchasing if you need an expedited order.

How do I contact you if I have questions?

You can reach us through the Contact Us page on our website. Please allow up to 24–48 business hours for a response.

Still Have Questions?

If you’re unsure which product or service is right for you, feel free to reach out before placing your order. We’re happy to help guide you in the right direction.